Privacy Policy

PRIVACY POLICYLast Updated: 24 July 2026 Dimex Industrial Supplies Ltd. ("we", "us", or "our") operates http://dimexindustrial.ca (the "Website"). We respect your privacy and are committed to protecting the personal information of our website visitors and users in Canada.This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy regulations.1. Information We CollectWe collect personal information that you voluntarily provide to us, as well as certain information automatically when you visit our Website.Information You Provide: This includes your name, email address, phone number, and billing or shipping information when you fill out forms, register for an account, sign up for our newsletter, or make a purchase.Information Collected Automatically: We automatically collect your IP address, browser type, operating system, pages viewed, and device data through tracking technologies like cookies and analytics tools.2. How We Use Your InformationWe only use your personal information for the express purposes for which it was collected. These purposes include:Fulfilling orders and processing payments.Responding to user inquiries and customer support requests.Sending promotional emails and newsletters (with your explicit opt-in consent in compliance with CASL).Improving website performance, safety, and user experience.3. ConsentBy using our Website, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time by contacting our Privacy Officer. However, withdrawing consent may limit your ability to use certain features of our Website.4. Disclosure and Third-Party SharingWe do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers (such as payment gateways, hosting providers, or email marketing tools) solely to help operate our business and serve you. These providers are contractually obligated to keep your data secure and confidential.Note: If any data is processed outside of Canada (such as in the United States), it may be subject to the laws and access requests of foreign law enforcement agencies.5. Data Security and SafeguardsWe implement technical, organizational, and physical security measures designed to protect your personal information against unauthorized access, loss, theft, modification, or disclosure. While we use commercial standards to protect your data, no method of online transmission or storage is 100% secure.6. Data RetentionWe retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal requirements. When no longer required, data is securely destroyed or permanently anonymized.7. Your Rights and Individual AccessUnder PIPEDA, you have the right to request access to the personal information we hold about you and request that any inaccuracies be corrected. You can exercise these rights by submitting a written request to our Privacy Officer listed below.8. Contact Information and AccountabilityIf you have questions, concerns, or complaints regarding this Privacy Policy or our data management practices, please contact our designated Privacy Officer at:Attention: Privacy OfficerBusiness Name: Dimex Industrial Supplies Ltd. Email Address: sales @dimexindustrial..ca - Mailing Address: 35-2053 Williams Pkwy., Brampton, ON, L6S-5T4