Shipping

SHIPPING & DELIVERY POLICYLast Updated: 24 July, 2026 Thank you for shopping with Dimex Industrial Supplies ltd. We are pleased to offer reliable shipping options across Canada [Optional: and internationally]. Below are the terms and conditions that constitute our Shipping Policy.1. Shipment Processing TimeAll orders are processed within [Insert Number, e.g., 1–3] business days.Orders are not processed, shipped, or delivered on weekends or statutory Canadian holidays.If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay in your shipment.2. Shipping Rates & Delivery EstimatesShipping charges for your order will be calculated and displayed at checkout. We primarily ship using trusted carriers including Canada Post, UPS, FedEx, Purolator.Standard Shipping: [Insert Number, e.g., 3–7] business days – [Insert Cost, e.g., X.XX or Free over XX]Express Shipping: [Insert Number, e.g., 1–3] business days – [Insert Cost, e.g., $X.XX]Please note: Delivery timelines are estimates and are not guaranteed. Remote or rural areas, including the Northwest Territories, Yukon, and Nunavut, may experience longer delivery times.3. Shipment Confirmation & Order TrackingYou will receive a Shipment Confirmation email once your order has shipped. This email will contain your tracking number(s), which will become active within 24 hours.4. P.O. Boxes and Remote LocationsWe ship to valid Canadian P.O. boxes using [Insert Carrier, usually Canada Post].Some heavy or oversized items cannot be delivered to P.O. boxes. If this applies to your order, we will contact you for an alternative address.5. Customs, Duties, and Taxes [Select option A or B][Option A - If shipping from inside Canada]: [Insert Business Name] is located in Canada. Orders shipped to Canadian addresses are subject to applicable provincial taxes (GST, PST, or HST) based on the destination province, calculated at checkout. No customs duties apply.[Option B - If shipping from outside Canada]: [Insert Business Name] is not responsible for any customs, duties, or import taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).6. Damages and Lost PackagesIf you receive your order damaged, or if your package is lost in transit, please contact our support team immediately at sales@dimexindustrial.ca with your order number. Please save all packaging materials and damaged goods before filing a claim.